Política de reembolso

RETURN & REFUND POLICY

Last Updated: June 2026

At LAMORUSHOP, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.

RETURN ELIGIBILITY

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return, the item must:

• Be unused and in its original condition
• Be returned in its original packaging
• Include proof of purchase
• Not be damaged by misuse or improper handling

Items returned without prior authorization may not be accepted.

HOW TO REQUEST A RETURN

To initiate a return, please contact us at:

Email: lamoru7garrido@gmail.com

Please include your order number and the reason for your return request.

If your return is approved, we will provide instructions on how and where to send your package.

RETURN SHIPPING COSTS

Customers are responsible for return shipping costs unless:

• The item arrived damaged
• The item arrived defective
• We shipped the wrong product

Original shipping charges are non-refundable unless required by law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery and provide clear photos of the item and packaging.

We will evaluate the issue and work to provide an appropriate solution.

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Personal care products
• Customized or personalized products
• Gift cards
• Digital products
• Clearance or final sale items

EXCHANGES

We do not offer direct exchanges.

If you would like a different item, please return the original item (if eligible) and place a new order.

REFUNDS

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow up to 10 business days for the refund to be processed.

LATE OR MISSING REFUNDS

If you have not received your refund after 15 business days from approval, please contact us at:

Email: lamoru7garrido@gmail.com

CONTACT INFORMATION

LAMORUSHOP

Email: lamoru7garrido@gmail.com

Houston, Texas, United States